If you're an Ontraport user and are collecting subscribers or purchasers outside of MemberVault (ie. on your website or separate sales page), you'll need to set-up a webhook in your Ontraport account to directly add the new subscriber/purchaser to your MV account. 

To do this, go to Settings > Advanced Integration > Ontraport Webhook. There you will find the directions for setting up the webhook in your Ontraport account along with our webhook generator which will provide you with the webhook URL for your product. 

Questions? Reach out to us at hello@membervault.co or within our FB Group, The MV Collaborative.